Here are some things to keep in mind:
- Understand the current process before you try to change it
- Look at the whole process
- Don't think of any new method or tool as a silver bullet
- Remember to set boundaries
- Start small
- Existing processes may only need to be streamlined and not replaced completely but...
- Sometimes you just need to completely stop doing what you have been doing and try something totally different
- Shifting people out of their comfort zone carries a risk, but it can also be very rewarding both for the team and the individual
- Give people the freedom to learn from each other and self-organize
- Involve your customer at every step for buy-in
- Keep an open mind
- Adopt and adapt
- Mentor and teach
- Review and improve
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